Privacy Policy

 

At Golden Key Hotel (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, [Insert Website URL], or use our services, including booking a room, visiting our property, or communicating with us.

Please read this Privacy Policy carefully. By using our website or services, you consent to the data practices described in this policy.

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1. Information We Collect

We may collect personal information from you in a variety of ways, including when you visit our website, make a reservation, subscribe to our newsletter, or fill out a form. The types of personal information we may collect include:

• Personal Identification Information: Name, email address, phone number, physical address, and date of birth.

• Booking and Transaction Information: Credit card numbers, payment details, arrival and departure dates, room preferences, and special requests (e.g., dietary requirements, accessibility needs).

• Technical Data: IP address, browser type, operating system, and browsing behavior on our website (collected automatically via cookies).

• Communication Data: Records of any correspondence or communication you have with our team, including customer service requests and feedback.

2. How We Use Your Information

We collect and use your personal information for the following purposes:

• To Fulfill Reservations: To process your bookings, manage your stay, and provide the requested hospitality services.

• To Improve Customer Service: Your information helps us respond more effectively to your pre-arrival requests, support needs, and on-property requirements.

• To Process Payments: We use the information you provide when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service (e.g., payment gateways).

• To Send Periodic Emails: We may use your email address to send you information and updates pertaining to your reservation. If you opt-in to our mailing list, you will receive emails that may include hotel news, updates, related product or service information, and exclusive offers. (You can unsubscribe at any time).

• To Improve Our Website: We continually strive to improve our website offerings based on the information and feedback we receive from you.

3. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.

Sensitive and private data exchange between the website and its users happens over an SSL-secured communication channel and is encrypted and protected with digital signatures.

4. Sharing Your Personal Information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers.

We may use third-party service providers to help us operate our business and the website or administer activities on our behalf, such as sending out newsletters, processing payments, or managing our booking engine. We may share your information with these third parties for those limited purposes, provided that they are obligated to keep your information confidential.

5. Third-Party Websites

You may find advertising or other content on our website that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website’s own terms and policies.

6. Cookies and Tracking Technologies

Our website uses “cookies” to enhance the user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the website (such as the online booking portal) may not function properly.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access: You have the right to request copies of your personal data.

• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.

• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.

• The right to opt-out: You may opt out of receiving marketing communications from us at any time by utilizing the “unsubscribe” link in our emails.

8. Changes to This Privacy Policy

Golden Key Hotel has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

9. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this website, please contact us at:

Golden Key Hotel, Immermannstraße 10, 22765 Hamburg, Germany

Phone: +49 1551 0829025

Email: info@goldenkeyhotel.de